Refunds & Cancellations

This Refunds & Cancellations Policy applies to the ExportWithShiva Mentorship program and related services purchased through this website.

1. Nature of Product

The mentorship offered is a service-based and digital learning product, including live sessions, calls, resources and ongoing support. Because of this nature, access once provided cannot be fully “returned”.

2. General Refund Policy

As a general rule, fees paid for the mentorship are non-refundable once:

• Access to content/resources has been given, or
• Any live 1:1 call or session has been conducted, or
• You have been added to private communities or groups as part of the program.

3. Exceptions

We may consider a partial or full refund only in the following exceptional cases:

• Duplicate payment has been accidentally made for the same program
• Technical error on the payment gateway resulting in incorrect billing
• Payment charged but transaction is clearly failed and verified with our records

In such cases, you must email us with proof of payment and details within 7 days of the transaction.

4. Cancellations

If you decide not to continue with the mentorship after enrollment:

• There is generally no automatic refund
• You may request to reschedule sessions or pause your mentorship at our discretion

5. Chargebacks

Initiating a chargeback with your bank or card issuer without first contacting us to resolve the issue may be treated as fraudulent or abusive behaviour. We reserve the right to restrict access to services in such cases.

6. How to Request Refund Support

For valid refund or billing issues, please contact us at:
Email: info@exportwithshiva.in
Include: your full name, payment reference, date, amount and reason.

7. Processing Time

Approved refunds (if any) will be processed within 7–10 working days to the original payment method, subject to bank and gateway timelines.